Refund policy
At Tiny Tots Play, we want you to feel confident in every purchase. If something isn’t quite right, we’re here to help.
Returns
We offer a 14-day return policy from the date your order is delivered.
To be eligible for a return:
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Items must be unused, unworn, and undamaged
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All original tags and packaging must be included
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A return request must be made within 14 days of delivery
After notifying us of your return, the item must be sent back within 14 days of your request approval.
How to Request a Return
To initiate a return, please contact us at:
info@tinytotsplay.com
Include:
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Your order number
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The item(s) you wish to return
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Reason for return
Once your request is received, we will review it and provide return instructions.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 5 days of receiving your order.
Include:
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Your order number
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A description of the issue
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Clear photos of the product and packaging
We will arrange a replacement or refund where applicable.
Refunds
Once your return is received and inspected, we will notify you of the outcome.
If approved:
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Refunds will be issued to your original payment method
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Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider
Important Notes
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Customers must contact us before returning any items
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Returns sent without prior approval may not be accepted
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Shipping costs are non-refundable unless the item is faulty or incorrect
Our Process
As a curated store, Tiny Tots Play works with trusted suppliers to fulfill orders.
All return requests are handled through us first, and we coordinate directly with our suppliers to ensure the process is smooth for you.
Contact Us
If you have any questions, feel free to reach out:
info@tinytotsplay.com
Simple toys. Meaningful play.